At Smart Products Buy, we are committed to ensuring your satisfaction with every purchase. If you are not completely happy with your order, our Refund and Returns Policy is here to guide you through the process.
Returns
You may return an item within 7 days of receiving it if it meets the following conditions:
The item is unused, in its original packaging, and in the same condition that you received it.
Proof of purchase (order confirmation or receipt) is provided.
Non-Returnable Items:
Gift cards
Downloadable software products
Items that are explicitly marked as non-returnable or final sale
To initiate a return, please contact our support team at info@smartproductsbuy.com with your order details.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within specify timeframe, e.g., 7–10 business days.
Partial Refunds: Certain situations may only qualify for partial refunds (e.g., items not in their original condition or with missing parts due to customer actions).
Exchanges
We replace items only if they are defective or damaged. If you need an exchange for the same product, contact us at info@smartproductsbuy.com.
Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item received).
Original shipping fees are non-refundable.
Late or Missing Refunds
If you haven’t received a refund yet:
Check your bank account again.
Contact your credit card company, as it may take some time for the refund to reflect.
If you’ve done all this and still have not received your refund, contact us at info@smartproductsbuy.com.
